Reach the desk

One address reaches the whole desk: [email protected]. It is read by Rhiannon Beckworth, Trust and Verification Editor, and we answer in English, Spanish and Portuguese.

What we are glad to receive

What we cannot help with

We are an independent editorial desk, not the broker and not a regulator, so we have no access to any trading account and no ability to act on one. Specifically, we cannot:

If your issue is with an account, raise it with the operator's own support first and keep the ticket references. If that fails and your account sits with an EU-licensed entity, the regulator and the relevant financial ombudsman have formal complaint routes. If you were dealing with a lookalike site, a fake app or someone who contacted you promising returns, treat it as fraud and report it to your bank and your national police reporting service straight away.

Practical notes

We reply to most messages within a few working days. Please do not send identity documents, card numbers, screenshots of account credentials or passwords — we do not need them and will delete anything of the sort on sight. Messages may be edited for length if we quote them, and we do not publish a sender's name without asking first.

Our privacy notice explains what happens to the data in your email.